Introduction
Welcome to UK Student Residences, part of Home from Home Student Services Ltd, which also operates London Homestays and UK Study English. We specialise in connecting international students with student residence accommodation across the UK. This Privacy & Cookie Policy outlines how we collect, use, and share personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Company Details
- Business Name: Home from Home Student Services Ltd
- Trade Names: UK Student Residences, London Homestays, UK Study English
- Company Registration Number: 07332845
- Data Protection Officer: Steve Horrigan — Email: info@ukstudentresidences.com
Data Collection and Use
We collect personal information to facilitate student accommodation enquiries and ensure a seamless operation of our services. The information we collect includes, but is not limited to:
- Personal Identifiers: Names, email addresses, phone numbers, and nationality — collected via enquiry forms to process accommodation requests.
- Accommodation Preferences: Preferred location, move-in dates, budget, and room type — used to match students with suitable residences.
- Communication Records: Correspondence between you and our team, used to provide support and improve our services.
- Technical Data: IP address, browser type, device information, and pages visited — collected automatically via cookies and analytics tools (see Cookie Policy section below).
All personal data collected is processed in accordance with GDPR guidelines and is only used to the extent necessary to provide our services effectively.
Legal Basis for Processing
The processing of your data is based on:
- Legitimate interests pursued by us to provide a comprehensive accommodation search and enquiry service to students.
- Consent for certain types of processing such as marketing communications and analytics cookies.
- Contractual necessity where processing is required to respond to your enquiry or fulfil a service request.
Data Sharing and Disclosure
To effectively connect students with suitable accommodation, we may share your data with:
- Student residence providers (to process your enquiry)
- Educational institutions (where relevant to your accommodation needs)
- Service providers who assist in operating our website and services
- Legal and regulatory authorities when required by law
Data sharing with third parties is conducted under strict confidentiality agreements and only to the extent necessary to fulfil our services.
International Transfers
Some data may be transferred outside the UK if necessary for the provision of our services. In such cases, we ensure appropriate safeguards are in place to protect your data as per GDPR requirements, such as Standard Contractual Clauses.
Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access — You can request access to your personal data.
- Right to Rectification — You can ask to correct any incorrect data.
- Right to Erasure — You can request the deletion of your data in certain circumstances.
- Right to Restrict Processing — You may ask to pause the processing of your data.
- Right to Data Portability — You can receive your data in a portable format.
- Right to Object — You may object to the processing of your data.
- Rights in Relation to Automated Decision Making and Profiling — You have rights concerning automated decision-making, including profiling.
Cookie Policy
Our website uses cookies — small text files stored on your device — to improve your experience and analyse how the site is used.
What Cookies We Use
| Cookie | Purpose | Duration |
|---|---|---|
uksr_consent | Records your cookie consent preference (accepted or rejected) | 1 year |
_ga, _ga_* | Google Analytics — measures site traffic and usage patterns | 2 years |
Google Consent Mode v2
We use Google Consent Mode v2 to manage how Google Analytics operates based on your consent choice:
- Before you consent: Analytics and advertising storage are denied. Google Analytics loads but does not store cookies or collect identifiable data.
- If you accept: Analytics and advertising storage are granted. Google Analytics operates normally to help us understand how visitors use the site.
- If you reject: Analytics and advertising storage remain denied. No tracking cookies are set.
The following consent signals are controlled:
analytics_storage— Controls Google Analytics cookiesad_storage— Controls advertising cookiesad_user_data— Controls whether user data can be sent to Google for advertisingad_personalization— Controls personalised advertising
functionality_storage and security_storage are always granted as they are required for the website to function properly.
Managing Your Preferences
You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site — the consent banner will reappear. You can also disable cookies in your browser settings, though this may affect site functionality.
Data Security
We implement strong technical and organisational measures to ensure the security of your data against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
This policy is reviewed regularly and may be updated. Any changes will be posted on this page.
Contacting Us
For any questions or concerns about this policy or your data, please contact our Data Protection Officer at info@ukstudentresidences.com.
How to Complain
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
