How the reservation deposit scheme works
Paying for a whole stay in one go is a lot to ask, especially when you’re booking months ahead. On selected residences you can hold your room with a deposit instead and pay the rest later.
You pay a deposit now (usually 20% of the accommodation fee), and the balance is due 6 weeks (42 days) before you arrive. Your room is held for you in between.
Cost of the scheme: a 3% administration fee is added to both the deposit invoice and the balance invoice. If you pay in full instead, there is no fee.
For example, if you arrive in 12 weeks, you pay the deposit plus 3% now, then the balance plus 3% six weeks before you arrive.
When we confirm your booking you’ll get two invoices, one for the deposit and one for the balance. Both show the 3% fee as a separate line, and the balance invoice shows the date it’s due. Once your deposit arrives, we’ll email you to confirm your room is being held.
Please make sure the balance reaches our account by the due date, 6 weeks (42 days) before you arrive. If it doesn’t, we may release your room and you will lose your deposit.
Terms and conditions
Where you choose this option, the following terms and conditions apply. Making a reservation deposit payment shall mean you have accepted these conditions for yourself and (if reserving multiple rooms) each member of your party. Please read these terms and conditions carefully.
The reservation deposit paid represents the fee to hold the room(s) for your booking and, it is important to be clear, is non-refundable. If you cancel your booking, this fee will not be refunded. Therefore, we strongly recommend you take out travel insurance to cover any eventualities that may make it impossible (such as ill health, change of plans, family bereavement etc.) to travel.
The outstanding balance is due as stated on your invoice. If the outstanding balance is not received on or before the due date, we reserve the right to cancel your booking and release the room(s). In such cases the reservation deposit (service fee to hold the room) will not be refunded.
Please note: this reservation deposit scheme is only available on selected residences, for stays of more than 8 weeks, and if you book at least 8 weeks before arrival.
France
Serbia
Spain
Ireland
Germany
Hong Kong
China
Netherlands
USA
Italy
Poland
UK
Greece
Brazil
