Can I select my room?

You can select the type of room you stay in. However, you cannot request specific details such as what floor the room is on or who your flatmates are, as the rooms are allocated on a first come, first served basis. If you do have a special request, please let us know and we will do our best to help you.

Can I view this residence prior to booking?

If you are staying for 12 weeks or longer, we will be happy to request an appointment with the residence team for you to view the residence. Unfortunately, we are not able to provide viewings for stays under 12 weeks.

Can I smoke in the residence?

Smoking is not permitted in any indoor area in the UK. Please use the designated smoking areas found outside the residence.

Is there a damage deposit for this residence?

Yes, please note that a damage deposit of £200 will be taken by the residence when you check-in. The residence will refund the deposit after your stay providing your room has not been damaged and the rules of the residence have been observed during your stay. The arrangement of the damage deposit is between you and the accommodation supplier (the residence). Please ask the residence upon check-in for the full terms and conditions on the arrangement and for details on how and when the deposit will be refunded.

For the non en-suite rooms, how many people share bathroom facilities?

Generally speaking, between 5 and 6 people share the bathroom facilities at the residence.

Unfortunately, no pets are permitted in any of our residences.

Where can I wash my clothes?

This residence offers dedicated laundry facilities where you can wash and dry your clothes.

Are bills included in the price?

Yes, all utility bills are included in the price of the room, including gas, electric and Wi-Fi internet.

Does this residence have internet?

Yes, there is wireless internet in every bedroom and throughout the building.

What’s the difference between Single rooms and the Shared room types?

Both rooms have shared bathroom facilities on each floor of the residence. Single rooms are not shared, whereas Twin, Triple and Quad rooms are shared with other members of the same sex.

No, there is no curfew. You will be living independently, you will have your own key and can come and go as you please.

Is there always a member of staff available?

Yes, the reception staff usually work during office hours Monday to Friday. However, when the reception is closed, there will always be a member of the customer service or security team on hand, either to assist you in person or for you to contact by telephone.

Can I stay in this residence if I am under 18?

Unfortunately, this residence is only available to students aged 18 or over.

Which London train stations are located near this residence?

Lancaster Gate Station – 6-minute walk Paddington Station – 6-minute walk Queensway Station – 9-minute walk Bayswater Station –11-minute walk Notting Hill Gate Station – 17-minute walk

Which London universities are located near this residence?

University College London – 17-minute train journey University of London – 19-minute train journey University of Westminster – 20-minute train journey London South Bank University – 32-minute train journey

Which London language schools are located near this residence?

London School of English – 19-minute train journey International House London – 20-minute train journey English School EC London – 20-minute train journey Tti School of English – 28-minute train journey DZ English Courses, Dagmara Zimnoch – 28-minute train journey

Which London tourist attractions are located near this residence?

Marble Arch – 7-minute walk The Sherlock Holmes Museum – 13-minute train journey Madame Tussauds London – 16-minute train journey Trafalgar Square – 21-minute train journey Big Ben – 22-minute train journey