Residence Terms & Conditions

Important note: The terms and conditions set below are for accommodation booked in a self-contained room in a Student Residence and not with a homestay or host family.

For Homestay (individual) booking terms and conditions, please click here.
For Group homestay booking terms and conditions, please click here.
For Guardianship booking terms and conditions, please click here.

We operate VAT under the Tour Operators Margin Scheme and therefore VAT on our services are not claimable.


Home from Home Student Services Ltd (herein after called “UK Student Residences” “”, “we”, “us” or “our”) organises and acts as an accommodation agency for clients who wish to be offered or supplied with accommodation in London.

“Client”, “Customer” or “you” means a person or persons who request UK Student Residences to act as a facilitator to enable them to obtain accommodation in London.

“Accommodation Provider” means the landlord or accommodation provider set out on our website, marketing materials, booking forms, invoices and confirmation documents. This is the person or company who owns or manages the accommodation.

“Booking Form” means a client’s request, using any method of communication acceptable to UK Student Residences, to reserve accommodation.

“Invoice” means the form setting out the details of your reservation including the total amount payable to us.

“Confirmation Document” means the receipt for the accommodation that you have paid in full.

“Residence” refers to student residences/accommodation provided by the accommodation provider, requested by the client or customers

“House-share” refers to houses that are rented on a room basis between different tenants.

UK Student Residences role

We shall act as a provider for you to effect accommodation reservations unless notified to the contrary. We do not own or operate any accommodation. All bookings are subject to the terms and conditions of the accommodation provider.

We may, at our discretion, assist those clients who are in dispute with an Accommodation Provider. However, we shall not thereby be liable or become liable in any way in connection with any such matter. You accept that any possible remedies shall be against such Accommodation Provider only.


If the room at the residence you wish to book offers a button to “Book Now”, you can complete the booking and make payment via the website using a credit/debit card. IMPORTANT – this option should only be used for guests aged 18 or over. If the guest is under 18 years old, please submit the application form so that we can check if it is possible for the residence to accommodate.

If the room at the residence does not offer the “Book Now” button, please select the “Apply Now” option via the residence you have chosen, or you can submit a fully completed booking form as found on our website or can be requested by e-mailing: The minimum age for booking accommodation is 16 years. Accommodation bookings for clients less than 16 years of age, must be completed by either a parent or guardian.

To make a residence or house share booking you are required to pay in full at least 4 weeks prior to arrival. Short or late notice booking (booked less than 4 weeks prior to arrival) must be immediately paid in full. We are only able to confirm accommodation payment has been received for. Until full payment has been received, you will not be accepted into your accommodation.

By paying for your accommodation you are agreeing to these terms and conditions.

Once the booking has been made, we shall check the availability of the specific accommodation requested by you. All bookings made by us are subject to availability.

Should the specified accommodation requested by you be available, we shall send you an invoice (unless you have already paid via the website). Please review this Invoice carefully to ensure you agree with the details set out and ensure that you are satisfied with these terms and conditions.

Following your acceptance of the invoice form and consent to these terms, you will be requested to pay UK Student Residences for your full accommodation. We shall endeavour to make your booking in accordance with the details set out on your application form/booking form submission.

If we are unable to offer you a place in the accommodation as set out on the invoice, we will provide you with alternative options. If none of these meets your requirements we will refund your payment and/or deposit, less any bank charges.

If a problem arises that has not been covered by these terms and conditions, we reserve the right to take any fair and reasonable action that we think in our sole discretion is appropriate.

Residential Accommodation Cancellation & Amendment

All student residence accommodation is subject to availability and early booking is advisable. There is a £50 booking fee charge per person. Bookings are charged for a full week (seven nights) as standard.

In the case of full or partial cancellation of accommodation before arrival, the following terms apply:

  • If you give notice four weeks or less prior to arrival date: No refund offered
  • If you give notice more than four weeks prior to arrival: You will be refunded accommodation fees paid minus 20% + booking fee
  • For students applying for a visa to enter the UK and have their visa application rejected: If you give notice more than four weeks prior to arrival: You will be refunded accommodation fees paid minus 10% + booking fee (providing a valid UKBA visa rejection letter is provided in support)

Notice must be given to the office staff during the normal office hours of Monday to Friday (10am to 6pm UK time). We reserve the right to cancel accommodation if payment is received late. Any refunds will include deduction of any banking fees.

If you are booking using the reservation deposit scheme (available with selected residences), please note the deposit paid represents the fee to hold the room(s) for your booking and is nonrefundable. If the outstanding balance is not received on or before the due date, we reserve the right to cancel your booking and release the room(s). In such cases the deposit (service fee to hold the room) will not be refunded.


If you have to cut short your stay, residential accommodation, once paid for are not refundable. In the case of your accommodation being unsuitable, we will make every effort to liaise with the accommodation provider to try and resolve any issues.


If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ. By paying for the booking, you are agreeing to the terms stated above.

House-share accommodation

All house-share accommodation is subject to availability and early booking is advisable. There is a £70 agency fee charge per person for direct bookings for accommodation administration.  Where relevant there is a further £35 reference fee and £50 check-in inventory fee.

Terms and payments vary according to the landlord.  You will sign a contract direct with the landlord. The landlord sets terms and conditions for booking and cancellation. Terms and conditions in addition or outside of those stated here will be issued at the time of invoicing. By making the payment stated on the invoice, you will also be agreeing to the terms stated on that invoice.

Internet access

UK Student Residences cannot guarantee this service or provide technical support. You should use appropriate firewall software and virus protection as use of this service is at your own risk.


Our services are provided at your own risk. We cannot be held liable for any damages, claims, liabilities, costs, losses (including indirect and consequential losses) or accidents incurred or suffered by you or to your property. Nothing contained in these terms and conditions shall restrict or exclude our liability for death or personal injury caused by our negligence.

Accommodation providers (residences) will undertake regular inspections and take appropriate action against guests who fail to keep their accommodation properly clean, tidy and maintained in a good condition. Accommodation providers reserve the right to take action ranging from serving written notice informing guest to rectify unsatisfactory room conditions, to issue ‘fines’ or ultimately to ask guests to leave without refund. By agreeing to these terms all guests agree to abide by the residence’s rules on the above and will be solely responsible for any additional costs incurred due to additional cleaning, unsatisfactory behaviour, maintenance or fines.

Data Protection

We shall comply with the provisions and obligations imposed by the Data Protection Act 1998 in storing and processing personal data. All personal data acquired by us in relation to you shall be made available on written request.


We may, at our discretion, assist those Clients who are in dispute with a service provider. However, we shall not thereby be liable or become liable in any way in connection with any such matter. You accept that any possible remedies shall be against such service providers only.

It is your responsibility to provide the necessary information to enable us to complete the booking of additional services. For example, when we arrange an Airport Transfer for you, we will need the full flight information or when arranging Insurance for you, we will need the dates between which you require the cover.If, for any reason, you cancel or curtail any additional services you will be responsible for full cancellation charges applied by the service provider. At our sole discretion, we will retain any handling charges due to us.

Any notice required to be served in relation to these terms and conditions shall be written in the English language. Any provision of these terms and conditions which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of these terms and conditions.

No waiver or forbearance by us (whether express or implied) in enforcing any of our rights under these terms and conditions shall prejudice our right to do so in the future. We shall not be liable for any default on our obligations due to any exceptional circumstances beyond our reasonable control. Our express written approval is required for any variation to these terms and conditions.

Law and Jurisdiction

These terms and conditions are subject to the laws of England and Wales.

In relation to any legal action or proceedings arising out of or in connection with these terms and conditions, you irrevocably submit to the exclusive jurisdiction of the English courts.

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